Technical Services
Ensuring your investment is our personal concern
Customer Care
+49 40 514401-290
Our philosophy of support
As a team of highly qualified engineers, we offer comprehensive technical support that not only covers the life cycle of your instrument, but also its professional application for various tasks. With this understanding of our job, we help you make the best use of your investment.
Set Up and Installation
Don’t lose time and let measuring be the first thing you do with your instrument.
Training
Start your analyses with solid know-how and refresh and deepen it during your instrument’s life cycle.
Maintenance and Repair
Expect your instrument to be a reliable long-term employee.
Upgrades
Let your instrument and software grow more powerful with new measuring and automation options.
Instrument Rental
Welcome our instrument as a useful guest – for a trial period or to bridge downtimes.
Instrument Qualification
We help you pass every audit with tailor-made IQ/OQ verification and documentation.
Remote Support
Do you face any technical issues and are relying on a quick solution? We will provide direct support from screen to screen.
It is often unnecessary for our support engineers to visit site, as we can help you with most measuring instruments online using Remote support. To do this, we simply set up a secure internet connection to the computer which controls your instrument. In parallel with this, we accompany you through the support process. In this way, we optimize software parameters, and help you to use and update installed firmware and driver versions on request.
You can even dial into one of our engineers’ computers yourself and take a virtual look over their shoulder. This will enable you to view a software simulation, for example, for training purposes. If required, data can also be exchanged in both directions with explicit approval.